16 PRICING

Three sizes.
One fixed price
per ticket.

Every ticket is sized before work starts and charged at the fixed price for that size. You pay for the tickets you raise, nothing more.

FIXED PRICE PER TICKET · SIZED BEFORE WORK STARTS
16·1 TICKET SIZES

Small, medium or large.
Priced per ticket.

S · SMALL

One clear change in one place.

$85
₹5,000 IN INDIA · EX-TAX
A few hours of an engineer's work.

A single, well-described change that doesn't touch data structures or other systems.

  • A copy, text or configuration change
  • A layout or label tweak
  • A simple bug with clear steps to reproduce
  • A form validation fix
  • A routine dependency update
  • A consent notice or tick-box added to one form
M · MEDIUM

A few parts, or a bug that needs digging.

$280
₹16,000 IN INDIA · EX-TAX
Up to a day or two of an engineer's work.

A change that spans several parts of one flow, or a bug whose cause has to be found first.

  • A bug that needs investigation
  • A small feature in one flow: a new field through screen, API and database
  • A new report or data export
  • One connection to a third-party service
  • Consent capture with a stored record and withdrawal
  • A way for people to request access, correction or deletion of one kind of data
L · LARGE

A self-contained feature or fix.

$780
₹45,000 IN INDIA · EX-TAX
Up to about four days of an engineer's work.

A feature or fix that spans several components, including database changes.

  • A set of new API endpoints with a database migration
  • An integration with a payment, CRM or messaging provider
  • A change to who can see or do what
  • Automatic retention and deletion of old records
  • An audit trail across one module
  • A major version upgrade for a small app

Prices in US dollars, with the price for clients in India in rupees. All prices exclude applicable taxes.

16·2 HOW SIZING WORKS

No surprises
on the invoice.

Sized before work starts
Tell us what you need. We confirm the size, and so the price, before any work begins.
Sized by the work, not the clock
A ticket is sized by how much work the change would take an engineer, not by how quickly our AI engine does it.
If it turns out bigger
We tell you before going further. You choose: upgrade the size, split it into smaller tickets, or stop.
Bigger than Large
Quoted as a project. We say so up front, and you decide whether to go ahead.
If something we delivered is wrong
We fix defects in what we delivered, free of charge, for 30 days after delivery.
Taxes
Prices exclude applicable taxes. GST applies to clients in India.
THE ENGINE PROPOSES · PEOPLE APPROVE
16·3 ON EVERY TICKET

The same standard,
whatever the size.

A dedicated relationship manager
One person who knows your account and owns the outcome of every ticket.
A person reviews every change
Nothing ships until a named person has reviewed it.
A record of every action
Recorded end to end. The record cannot be edited after the fact.
Your data stays yours
Kept separate from every other client's.
16·4 DPDP WORK, SIZED

Getting ready for
India's DPDP Rules.

Most of the main duties start in May 2027. These are the engineering jobs they usually involve, and the size we would expect for a typical web or mobile app.

Notice text and where it appears
Small
Cookie and tracking consent
Small
Consent capture with a stored record
Medium
Consent withdrawal passed on to your systems
Medium
Mapping where personal data is stored
Medium
Breach detection and a 72-hour reporting workflow
Medium
Access logging and a one-year audit trail
Medium
Access, correction and deletion requests, end to end
Large
Automatic retention and deletion of old records
Large
Age check and parental consent for children's data
Large

These are our estimates for a typical app; we confirm the size for your system before work starts. This is engineering work, not legal advice: your legal adviser decides what applies to you. More for regulated teams.

16·5 QUESTIONS

Straight answers.

What counts as a ticket?
Anything from a minor feature update to a bug report.
How do I pay?
You pay for the tickets you raise, at the fixed price for their size.
What about new platforms?
New platform builds are priced to the project. See new platform builds.
Which price applies to me?
Clients in India are charged in rupees. Everyone else is charged in US dollars.